Privacy & Data

What we DON'T store

• The image of your PCN
• Your PCN reference, vehicle registration, name, or address
• The text of the AI-generated appeal letter
• Your IP address or precise location
• Any cookies for tracking or advertising

What we DO store (anonymously)

Each analysis logs a single row with: timestamp, country (from request headers), the verdict the AI returned (strong / moderate / weak / pay), the win-probability score, the number of issues found, the issuer type (council / private / police), the contravention code, and how long processing took.

We also store a salted SHA-256 hash of your IP + browser user-agent. This hash is irreversible — we cannot recover your IP from it. It exists only to count daily usage per visitor for fair-use limits.

Retention

Anonymous analysis records are automatically deleted after 30 days. Daily usage counters are deleted after 90 days. Deletion runs as an automated database job — no human intervention.

Image processing

Your photo is sent to our AI provider over an encrypted connection for analysis. The image is processed in memory and is not retained by us. Refer to the AI provider's policy for their handling.

Legal basis (UK GDPR Art. 6)

Processing the image to deliver the analysis is performed under your explicit request (contract / legitimate interest). The anonymous analytics row falls under our legitimate interest in monitoring service quality and capacity, balanced by the fact that no personal data is retained.

Your rights

Because we hold no identifiable data about you, we cannot fulfil access or deletion requests against a specific individual — there is nothing to retrieve or remove. If you have concerns, contact us and we will explain what (if anything) we hold.